Property management

We make owning property a rewarding and stress free financial investment that is as straight forward as possible. Residential, commercial and portfolio estate management.

The expert knowledge you need with the personal service you expect

Property management services


What we do?

Our proactive and responsive property management department looks after over 88 sites and 215 units ranging from stand-alone buildings to large industrial sites. We act and advise on commercial, residential and portfolio management needs. Whether you own a multi-asset portfolio of properties or a buy-to-let investment, we ensure your assets give you consistent investment returns.

The team actively manages property assets to save time and costs while ensuring the relationship between landlord and tenant remains favourable. Moreover, our breadth of property management services ensures we can support you through the various stages of your property lifecycle, providing continuity and a seamless transition from one stage to the next.

We provide guidance on furthering investment profitability and keep you up to date with as much or as little information on the day-to-day performance of the investment as you want to know.


Our property management service includes

  • Setting, collecting and adjusting rental income
  • Service charge budget, collection & expenditure management
  • Inventories & schedule of conditions
  • Insurance management
  • Landlord and tenant relations
  • Finding and screening tenants
  • Lease handling for dilapidation claims, rent reviews and renewals
  • Dispute resolution
  • Property maintenance and supervision of repairs
  • Planned maintenance schedules
  • Inspections to gauge state of repair
  • Disposals and lettings
  • Compliance with sustainability issues
  • Works tendering and contractor management
  • Health & safety and risk management


For guidance on your options, please get in touch.


Why you should talk to us

Kempton Carr Croft is a trusted and established property consultancy. Regulated by The Royal Institution of Chartered Surveyors, our Chartered Surveyors, RICS registered valuers, and Property Consultants have detailed knowledge of their local markets. We won’t try to baffle you with buzzwords or technical jargon, and you can always talk directly to the specialist working on your behalf.

With more than 20 qualified chartered surveyors, each with their specialism, we’re one of the largest independent firms in the South. Our Chartered Surveyors can support you through all the stages of the property life cycle.


A full suite of services

As with any business, the scope of services offered will depend on the firm’s size and the team’s specialisms. Some Chartered Surveyors only work with either residential or commercial properties, for example, or only work on development projects. Other companies can provide a wider range of services for all kinds of property.

Kempton Carr Croft is a full-service practice combining professional property services and commercial property agency; we can provide a full suite of services, including building surveying, building project management, party wall and dilapidations, landlord and tenant services, including lease advisory, valuations, land sales and development, commercial property agency, property management, public sector consultancy, expert witness and dispute resolution, and LPA receivership work.

Looking for more information about our Property Management Services?

Frequently asked questions about property management


What is Property Management?

Property management is the day-to-day operations and care of commercial, industrial or residential property (or real estate) by a third-party contractor. The service provider’s main role is to manage routine tasks delegated to them by the owners, preserving the value of the properties while generating income. The property owner pays the property manager a fee or a percentage of the rent generated by the property.


Who needs a property manager?

Different property owners can benefit from property management services. For example, landlords with multiple rental properties in their portfolios or a lack of time or expertise to maintain their properties; owners who have an interest in the ownership and property earnings but make use of a property management service to administer the daily tasks; or commercial property owners who prefer a partner to source and manage tenants, leases and maintenance.


What accreditations should a management partner provide?

A sign that you’ve hired the right property professional for the job is that they belong to the appropriate professional bodies. Properly accredited firms will have come under great scrutiny before the relevant quality assurance was provided – this should give you peace of mind that your project is in safe hands. Kempton Carr Croft is accredited by The Royal Institution of Chartered Surveyors (RICS) – the UK’s leading professional body for the property industry.


Can you manage property in my area?

Kempton Carr Croft’s Surveyors manage all manner of sites and buildings throughout London and the whole of the South East of England. The team works from offices in Basingstoke, Camberley, Gerrards Cross, Maidenhead, London, Reading, Staines and Windsor.

Our advice – when considering a property management company, looking for a local independent firm of Chartered Surveyors is a good starting point. You can use the RICS – find a surveyor tool for this. When you have made contact, ensure the firm can demonstrate experience within your locality, service required or with your specific property type.


Why is a local management company important?

A company familiar with your local area or the specific type of property you have, such as thatched or listed building, is likely to have worked on similar developments, which will have set a precedent, enabling the company to fast-track you through resolving challenges. The company will have strong connections with other property service providers, such as solicitors, insurers and lenders, and understand your property’s rental market and value.

Again, a professional with experience in specific property types will bring a razor-sharp understanding of legislation and potential issues relating to your project and how to develop, market, lease or maintain the property, depending on your requirements.

I struck gold

Our long standing client Helen White has shared her feedback of how we have provided property solutions that helped to grow and manage her successful investment property portfolio:

“I struck gold when I got Kempton Carr Croft on board. A million thanks for all that you do for me.”

Kempton Carr Croft have been an integral part of helping me to build my property portfolio. I was able to instruct them very early on in my property venture and outlined what I hoped to achieve in terms of my property assets.

After an in-depth meeting with two of their surveyors they were able to provide me with advice relating to owning properties for investment purposes, as well as the detail and potential difficulties of managing properties. They were keen for me to understand all aspects of the process, from choosing the correct properties to purchase, to the best way to let and manage them.

Kempton Carr Croft undertook detailed building surveys on a number of properties for me and not only advised me on the buildings themselves, but also their suitability for letting and rental income. In fact, there were a number of properties that I did not purchase due to the advice received from Kempton Carr Croft. This enabled me to reduce the potential risks involved and to buy properties that both myself and Kempton Carr Croft were confident with.

Kempton Carr Croft now manage my property portfolio. They deal with every aspect of the process, from Lettings, to dealing with urgent and planned repairs. They liaise directly with my tenants, handle all deposits and other monies, and account to me regularly.

Their building surveying department works alongside their property management department, meaning that some maintenance issues have been resolved by them in-house rather than the need to employ additional services.

I could not manage this business without the amazing support that Kempton Carr Croft give to me. I had thought in the beginning that I might have been able to handle the workload myself but it soon became clear that it was time consuming and complicated and needed specialist management.

Everyone in the property management team is first class in the services that they provide to me and nothing is too much trouble. We have had a couple of crisis situations and on-going insurance issues and I have felt relieved and relaxed in the knowledge that Kempton Carr had all matters in hand.

They are a lovely friendly team, easy to work with and communicate effectively with me all on necessary things. I cannot recommend them highly enough.

Helen White, Berkshire

Experts in their field

GVMC have been working with Mitchell Brooks and the team at Kempton Carr Croft in Maidenhead for many years. Experts in their field of Commercial Property they are a pleasure to work for, always fair and totally professional.

Nick Vince

Extremely happy with the service

Extremely happy with the service received from Mitchell at KCC and happy to see their growing footprint in our local area. Mitch pushed our latest deal through against a lot of blockers and despite other parties taking their eye off the ball. Above and beyond on this one – thanks, Mitch! On the previous property he also found us an excellent tenant, who pays on time, every time and causes no fuss at all.

Chris Head