Privacy notice – Appendix C

Clients who use our services


What information do we collect, hold and process about you?


You may have provided this to us directly or it may have been provided by an agent on your behalf. In addition to the data we may have collected at the stage of our initial contact with you or your agent, we may also process the following:

Information required to perform any required anti-money laundering checks for our regulated services:

  • Date of Birth
  • Nationality
  • Country of Residence


Supporting information to verify your identity and address

  • Outcome of identity searches and anti-money laundering due diligence
  • Your agents’ details eg those of your lawyer
  • Transactional details ie details of services purchased by you and payments made
  • Bank details (when we need to make a refund)
  • Reports and other documents produced for you which may contain your name



Why do we collect and process it?


We will use this data in order to enter into and perform the contract agreed with you including any required anti-money laundering checks.

We may also use it to send you updates of this privacy notice.



The lawful bases for this processing are those of:


Performance of or the entry into a contract;

Compliance with legal obligations; and

Legitimate interest which is not overridden by your interests or fundamental rights and freedoms.


Third parties with whom we share this information (please also see section in the main body of the privacy notice entitled ‘With whom do we share your personal data?’)

In addition to the data processors mentioned in the section on ‘Individuals who contact us’ we may share your data with the following data processors (this list is not exhaustive):

  • Credit checking agencies – we currently use CreditSafe
  • Xero – cloud-based accounting system
  • Chaser – cloud-based debt chasing system
  • Windcave and World Pay – for card payment processing
  • Local authorities – eg if we apply for planning or other permissions on your behalf
  • Bank ( if we make a refund )



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